Refund policy

Return and Refund Policy

We want you to be completely satisfied with your purchases. You may request a return or exchange subject to the following conditions:

Return Period: You may request a return within 14 days of receiving your order.

Return Conditions:

The product must be in its original, unused condition.
It must be in its original state, including all labels, tags, and original packaging.
Makeup and skincare products that have been opened or used cannot be returned for health and hygiene reasons.
Clothing must be unworn, unwashed, and have all original tags attached.

Non-Returnable Items:

Opened or used makeup products.
Discounted items or those sold during special promotions (unless damaged or defective).
Custom-made or personalized items.

How to Request a Return: Please contact us via email or the "Contact Us" page, providing your order number and the reason for the return. We will provide return instructions after reviewing your request.

Shipping Costs:

If the return is due to a defect or an error on our part, we will cover the shipping costs.
In all other cases, you are responsible for the return shipping costs.

Refunds: Once the returned item is received and inspected, the refund will be processed within 7 to 14 business days using the original payment method. Please note that it may take additional time for the funds to appear in your account, depending on your bank or payment provider.

Damaged or Defective Items: If an item arrives damaged or defective, please contact us within 48 hours of receipt, including photos showing the issue. We will resolve the matter immediately (via replacement or a full refund).